Aviation authority investigate customer data leak
The director of Civil Aviation Authority of Vietnam Dinh Viet Thang said they would form inspection teams to probe into the selling of passenger data at local airports.
After receiving feedback from the public and directives from the Ministry of Transport, the Civil Aviation Authority of Vietnam asked the airlines to report on cases where many passengers were constantly bothered by transportation firms. Thang went on to say that they would set up inspection teams to deal with the case.
Many passengers, especially passengers at Cam Ranh Airport in Khanh Hoa Province, have received calls from different firms offering them transportation services after they bought the tickets or arrived at the airports.
Linh, a local from Hanoi, said, "I definitely didn't call for a taxi or booked any service. But once the plane landed and the phone was turned on, I had offers."
Chung from Hanoi also expressed his frustration. He said, "I only bought tickets from the airlines' agencies or online but why did the transportation firms know my numbers? Obviously, my information was leaked by the airlines."
The airlines denied leaking the information. According to Vietjet Air, the ground service employees or ticket sellers also had access to the information and the airlines had strict punishments for violators.
Vo Cuong, deputy head of the Civil Aviation Authority of Vietnam, said they had asked the airlines to recheck personal data security. Cuong also wanted help from the police because of the complication of the case and lack of technology.
"The airlines said they hadn't found the cause of the leak. Vietnam Airlines asked for an investigation from the Ministry of Public Security," Cuong said.
The Ministry of Transport asked the Civil Aviation Authority to investigate the case on October 3.
After receiving feedback from the public and directives from the Ministry of Transport, the Civil Aviation Authority of Vietnam asked the airlines to report on cases where many passengers were constantly bothered by transportation firms. Thang went on to say that they would set up inspection teams to deal with the case.
Many passengers, especially passengers at Cam Ranh Airport in Khanh Hoa Province, have received calls from different firms offering them transportation services after they bought the tickets or arrived at the airports.
Linh, a local from Hanoi, said, "I definitely didn't call for a taxi or booked any service. But once the plane landed and the phone was turned on, I had offers."
Chung from Hanoi also expressed his frustration. He said, "I only bought tickets from the airlines' agencies or online but why did the transportation firms know my numbers? Obviously, my information was leaked by the airlines."
Many passengers bothered by transportation firms after landing.
The airlines denied leaking the information. According to Vietjet Air, the ground service employees or ticket sellers also had access to the information and the airlines had strict punishments for violators.
Vo Cuong, deputy head of the Civil Aviation Authority of Vietnam, said they had asked the airlines to recheck personal data security. Cuong also wanted help from the police because of the complication of the case and lack of technology.
"The airlines said they hadn't found the cause of the leak. Vietnam Airlines asked for an investigation from the Ministry of Public Security," Cuong said.
The Ministry of Transport asked the Civil Aviation Authority to investigate the case on October 3.
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