Vietnam tourism lacks quality human resources
  • | vov, | October 08, 2020 06:41 AM
55% of Vietnam’s tourism sector lack training according to a conference about quality of human resources in Vietnam tourism held on October 6.

Conference about quality of human resource in Vietnam tourism sector held on October 6.

Reports at the conference showed that from 2015 to 2019, only 45% of the human resources in the tourism sector were trained. The rest didn't meet their workplace requirements. The sector lacks highly-skilled human resources, especially senior managers.

Foreign language and computer skills as well as other skills such as communication are very limited. 60% can only complete simple functions on computer.

Luu Duc Ke, deputy director of Viet Media Travel Corporation, said that existing programmes were unable to match the growth rate of the sector. "Not only does our company have to teach more skills to new employees, but we also have to face tough competition from other companies," he said.

Nguyen Anh Tuan, head of the Institute for Tourism Development Research, said there were many shortcomings that led to such results. Current training programmes do not get as much attention as needed. They also lack skilled lecturers and standards for developing skilled human resources.

Nguyen Van Luu, a former employee at Vietnam National Administration of Tourism, proposed a stronger link between the state, schools and universities and firms.

"The state completes and issues policies to create favourable conditions to boost vocational training in tourism," he said. "The schools and universities invest in equipment and renew the curriculum. Firms should be involved in the training process from providing scholarships, setting up requirements for new recruits or making places for students to practice."

Many delegates at the conference agreed that technology should be used to improve the quality of the human resources in the sector including e-learning and building a database about tourism human resources.

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