Long queues at ATMs ahead of Tet
ATMs at industrial parks in Hanoi are crowded with workers who have to queue up to withdraw money.
The situation is seen at Thang Long Industrial Park where many ATMs face technical problems or run out of cash and workers have to wait for up to one hour to withdraw their money.
A long queue before an ATM at Thang Long Industrial Park
On the afternoon of February 11, two out of three ATMs at the industrial park’s Gate A faced such problems, leaving many people cashless, and causing further delays at other ATMs.
Nguyen Van Dai, a worker at the park, said that “At this time of every year, we often have to wait at ATMs.”
Workers have to wait for up to one hour to withdraw their money
The State Bank of Vietnam (SBV) has demanded commercial banks to ensure their ATM services remain in operation throughout the Tet period.
According to Pham Tien Dung, head of SBV’s Payment Department, commercial banks are required to frequently check their ATM system, particularly those installed at industrial parks, export processing zones and residential areas.
Under SBV Decree 96, which imposes administrative penalties on the banking sector, banks will be fined VND15 million (USD700) if their ATMs run out of cash.
The SBV will also impose a fine of VND10 million (USD469) to VND15 million (USD700) on banks that suddenly suspend ATM operations without at least 24 hours prior notice.
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