APEX lists Vietnam Airlines among four-star global airlines
APEX (the Airline Passenger Experience Association), the only non-profit membership trade association dedicated to improving the entire airline passenger experience, has announced the airlines honored with four- and five-star Official Airline Ratings.
Top airlines from around the world gathered in Los Angeles on September 11 for the announcement of the industry’s most anticipated honor: the Official Airline Ratings™, the first airline rating program based solely on certified passenger feedback. Vietnam Airlines was ranked among the four-star global airlines.
The 2020 APEX Official Airline Ratings™ recognizes airlines in four categories: Global Airlines, Major Airlines, Regional Airlines, and Low-Cost Carriers.
The APEX Official Airline Ratings™ were created based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel organizing app. Using a five-star scale, more than 1 million flights were rated by passengers across nearly 600 airlines from around the world between July 1, 2018, and June 30, 2019. The APEX Official Airline Ratings™ were independently certified by a professional external auditing company.
“The Official Airline Ratings were designed by APEX, one of the largest international airline associations in the world, to enable every air traveler that desired to rate airlines in a 100 per cent verified, validated, and certified manner,” Dr. Joe Leader, APEX/IFSA CEO, said. “More than 1.4 million flights were rated by passengers across nearly 600 airlines from around the world. Only a small, single-digit percentage of these airlines reached the prestigious APEX Four Star Airline status, while an even smaller number reached the monumental APEX Five Star Airline level. All of us at APEX take extraordinary pride in giving full power to airline passengers as the ultimate source of validated truth in airline ratings worldwide.”
Just over 20 global airlines, 13 major and two regional airlines reached Five Star status as determined by their passenger ratings. A total of seven low cost carriers reached their highest attainable award globally with four stars out of a maximum of four stars for low cost carriers.
For four decades, APEX has represented the world’s leading airlines, suppliers and related companies and, with its members, continues to elevate the passenger experience. APEX airline members may participate in a program to receive exclusive access to the anonymous feedback provided by the airline’s passengers, which can be used to curate best practices and improve in-flight experiences for travelers.
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